Suede Home, Inc. — Platform Terms
Last Updated October 2, 2026
Suede Home, Inc., a Delaware corporation (“Suede,” “we,” “us,” or “our”) provides a technology platform and related services through suedehome.com (the “Site”) and any associated websites, portals, software, browser extensions, content, features, functionality, tools, and services that we make available from time to time (collectively, the "Platform").
All access and use of the Platform is subject to the terms and conditions contained in these Platform Terms (as amended from time to time, these “Terms”). By accessing, browsing, or otherwise using any aspect of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept the terms and conditions set forth in these Terms, you will not access, browse, or otherwise use the Platform.
We reserve the right, at our sole discretion, to change or modify the Terms at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms were last revised. You may read a current, effective copy of these Terms by visiting https://suedehome.com/terms. We will also notify you of any material changes to the Terms, either through the Platform user interface, a pop-up notice, email, or through other reasonable means. Your continued use of the Platform after the date any such changes become effective constitutes your acceptance of the new Terms. You should periodically visit this page to review the current Terms so you are aware of any revisions. If you do not agree to abide by these or any future Terms, you will not access, browse, or use (or continue to access, browse, or use) the Platform.
PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST SUEDE ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.
Privacy Policy. Your use of the Platform is also subject to Suede's Privacy Policy, available at https://suedehome.com/privacy (the "Privacy Policy"), which is incorporated into these Terms by reference. By accessing or using the Platform, you acknowledge that you have reviewed the Privacy Policy.
Additional Terms. Certain features, programs, products, or services made available through the Platform may be subject to additional terms, conditions, guidelines, or policies (collectively, "Additional Terms"), including the Designer Terms, Client Terms, and any program-specific terms that Suede may make available from time to time. To the extent applicable to your use of the Platform, such Additional Terms are hereby incorporated into and made part of these Terms. In the event of a conflict between these Terms and any applicable Additional Terms, the applicable Additional Terms shall control solely with respect to the subject matter thereof.
1. Access and Use of the Platform
1.1 Platform Description. The Platform enables users to discover, plan, purchase, and manage interior design projects, products, and related services. The Platform may facilitate interactions among designers, clients, vendors, and other third parties and may provide tools, content, procurement, payment, project management, communication, and related functionality. The specific services and features available to a user may vary based on such user's role, account type, and participation in particular programs or offerings.
1.2 Registration Obligations. Access to certain features of the Platform may require you to create an account and provide certain information about yourself. You agree to provide accurate, current, and complete information and to maintain and promptly update such information as necessary. Information you submit in connection with your account is subject to our Privacy Policy. By creating an account or using the Platform, you represent and warrant that you are at least eighteen (18) years old and have the legal capacity to enter into these Terms. If you are accessing or using the Platform on behalf of a company or other legal entity, you represent and warrant that you have authority to bind such entity to these Terms, in which case "you" refers to both you and such entity.
1.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. You agree to promptly notify Suede of any unauthorized access to or use of your account or any other breach of security. You are responsible for ensuring that all persons who access the Platform through your account are authorized to do so and comply with these Terms. Suede and its affiliates, subsidiaries, parent entities, and other entities under common control with Suede (collectively, "Suede Affiliates") will not be responsible for any loss or damage arising from your failure to safeguard your account credentials or comply with this Section.
1.4 Changes to the Platform. Suede may modify, suspend, discontinue, or replace all or any portion of the Platform at any time, with or without notice. Suede and Suede Affiliates will not be liable for any modification, suspension, discontinuance, or replacement of the Platform or any feature, functionality, content, or service made available through the Platform.
1.5 General Practices Regarding Use and Storage: You acknowledge that Suede may establish general practices and limits concerning use of the Platform, including the maximum period of time that data or other content will be retained by the Platform and the maximum storage space that will be allotted on Suede’s or its third-party service providers’ servers on your behalf. You agree that Suede has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Platform. You acknowledge that Suede reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Suede reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
2. Conditions of Access and Use
2.1 User Conduct: You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, and other materials (“content”) that you make available to Suede, including by uploading, posting, publishing, or displaying (hereinafter, “upload(ing)”) via the Platform or by emailing or otherwise making available to other users of the Platform (collectively, “User Content”). The following are examples of the kinds of content and/or uses that are illegal or prohibited by Suede. Suede reserves the right to investigate and take appropriate legal action against anyone who, in Suede’s sole discretion, violates this provision, including removing the offending content from the Platform, suspending or terminating the account of such violators, and reporting the violator to law enforcement authorities. You agree to not use the Platform to:
2.1.1 email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, discriminatory, or otherwise objectionable; or (vii) in the sole judgment of Suede, is objectionable or which restricts or inhibits any other person from using or enjoying the Platform, or which may expose Suede or its users to any harm or liability of any type;
2.1.2 interfere with or disrupt the Platform or servers or networks connected to the Platform, or disobey any requirements, procedures, policies, or regulations of networks connected to the Platform;
2.1.3 violate any applicable local, state, national, or international law, or any regulations having the force of law;
2.1.4 impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
2.1.5 use the Platform in any manner that exploits, harms, or attempts to obtain personal information from minors;
2.1.6 harvest or collect email addresses or other contact information of other users from the Platform by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
2.1.7 advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
2.1.9 further or promote any criminal activity or enterprise or provide instructional information about illegal activities;
2.1.10 obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Platform;
2.1.11 circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in or geographic restrictions on any content (including Platform Content (as defined below)) available on or through the Platform, including through the use of virtual private networks; or
2.1.12 engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods.
2.2 Blocking. If you are blocked by Suede from accessing the Platform (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).
2.3 Special Notice for International Use; Export Controls: Suede is headquartered in the United States. Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. Software (as defined below) available in connection with the Platform and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Platform or otherwise exported or re-exported in violation of U.S. export laws. Downloading, accessing or using the Software or Platform is at your sole risk.
2.4 Competitors: No employee, independent contractor, agent, affiliate, or representative of any company that competes with Suede may access or use the Platform for purposes of monitoring, benchmarking, competitive analysis, data collection, or any other competitive purpose without Suede's prior written consent. By accessing or using the Platform, you represent and warrant that you are not acting on behalf of a competitor of Suede for any such purpose. Suede reserves the right to deny, restrict, suspend, or terminate access to any person or entity that it reasonably believes is using the Platform for a competitive purpose.
2.6 Fees: Certain features, services, memberships, subscriptions, or offerings made available through the Platform may require payment of fees to Suede. If you elect to purchase any such offering, you agree to provide current, complete, and accurate payment information and authorize Suede and its Payment Processor (as defined below) to charge your selected payment method for all applicable fees, charges, and taxes. You will promptly update your account information with Suede or the Payment Processor, as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Suede the fees specified for the applicable subscription, membership, service, or offering in accordance with the terms thereof and these Terms. If any subscription or membership renews automatically, you authorize Suede (through its Payment Processor) to charge your payment method on a recurring basis in accordance with the applicable subscription terms until canceled, and you agree to pay all charges so incurred. Except as otherwise provided in the applicable terms for a particular offering or as required by applicable law, fees payable to Suede are non-refundable. If you dispute any charges you must let Suede know within thirty (30) days after the date that Suede charges you, or within such longer period of time as may be required under applicable law. We reserve the right to change Suede’s prices. If Suede does change prices, Suede will provide notice of the change through the Platform user interface, a pop-up notice, email, or through other reasonable means, at Suede’s option, at least thirty (30) days before the change is to take effect. Your continued use of the Platform after the price change becomes effective constitutes your agreement to pay the changed amount. You will be responsible for all taxes associated with the Platform, other than taxes based on Suede’s net income. For the avoidance of doubt, this Section governs fees payable to Suede for access to or use of the Platform. Payments, purchases, commissions, procurement charges, refunds, credits, chargebacks, and other transaction-related matters arising from activities conducted through the Platform may be governed by applicable Additional Terms.
2.7 Payment Processing. Certain payment-related functions of the Platform may be provided by Stripe, Inc. and its affiliates ("Stripe"), or another third-party payment processor designated by Suede from time to time (each, a "Payment Processor"). Your use of any payment-related functionality of the Platform may be subject to the applicable Payment Processor's terms, conditions, and policies, as amended from time to time. By using such functionality, you agree to comply with the applicable Payment Processor terms. Suede is not responsible for errors, interruptions, delays, security incidents, or other acts or omissions of any Payment Processor.
3. Intellectual Property Rights
3.1 Platform Software. The technology and software underlying the Platform or distributed in connection therewith are the property of Suede and Suede Affiliates, and their licensors (the "Software"). You agree not to copy, modify, create derivative works of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any rights in the Software. Any rights not expressly granted herein are reserved by Suede.
3.2 Platform Content: You acknowledge and agree that the Platform may contain content or features (“Platform Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by Suede, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Platform or the Platform Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you upload to or make available through the Platform in accordance with these Terms. Any use of the Platform or the Platform Content other than as specifically authorized herein is strictly prohibited.
3.3 Trademarks: The Suede name and logos are trademarks and service marks of Suede (collectively the “Suede Trademarks”). Other company, product, and service names and logos used and displayed via the Platform may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Suede. Nothing in these Terms or the Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Suede Trademarks displayed on the Platform, without our prior written permission in each instance. All goodwill generated from the use of Suede Trademarks will inure to our exclusive benefit.
3.4 Third-Party Material: Under no circumstances will Suede or any Suede Affiliate be liable in any way for any content, materials, products, services, information, or communications of any third parties (including vendors, designers, clients, and other users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Suede does not pre-screen content, but that Suede and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Platform. Without limiting the foregoing, Suede and its designees will have the right to remove any content that violates these Terms or is deemed by Suede, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
3.5 User Content: You represent and warrant that you own all right, title and interest in and to all User Content, including all copyrights and rights of publicity contained therein. You hereby grant Suede and Suede Affiliates, and their successors and assigns, a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (directly and indirectly through multiple tiers), perpetual, and irrevocable license to copy, display, upload, perform, distribute, store, modify, and otherwise use your User Content (including any name, username, voice, image or likeness incorporated therein or otherwise provided by you), in any form, medium or technology now known or later developed, (a) in connection with the operation of the Platform, (b) to provide, develop and improve the Platform and other offerings of Suede and/or Suede Affiliates; and (c) as otherwise set forth in our Privacy Policy. You also agree that Suede may remove metadata associated with your User Content, and you irrevocably waive any claims and assertions of moral rights or attribution with respect to your User Content. You assume all risk associated with your User Content and the transmission of your User Content, and you have sole responsibility for the accuracy, quality, legality and appropriateness of your User Content. Notwithstanding the foregoing, Designer Work Product and Designer profile or portfolio content are governed by the Designer Terms. To the extent of any conflict, the ownership, license scope, revocability, and withdrawal provisions in the Designer Terms control.
You hereby authorize Suede and Suede Affiliates and their third-party service providers to collect and analyze User Content and other data and information relating to the Platform and related systems and technologies and derive statistical and usage data relating thereto (collectively, “Usage Data”). Suede and Suede Affiliates may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.
Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Platform (“Submissions”), provided by you to Suede or any Suede Affiliate are non-confidential and Suede and Suede Affiliates will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.
You acknowledge and agree that Suede may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws, or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Suede, its users, or the public. You understand that the technical processing and transmission of the Platform, including your User Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.
3.6 Copyright Complaints: Suede respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify Suede of your infringement claim in accordance with the procedure set forth below. Suede will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to Suede’s Copyright Agent at legal@suedehome.com (Subject line: “DMCA Takedown Request”). You may also contact the Copyright Agent by mail at: 169 Madison Ave STE 47364, New York, NY 10016.
To be effective, the notification must be in writing and contain the following information:
3.6.2 identification of the copyrighted work or other intellectual property that you claim has been infringed, or, if multiple copyrighted works or other intellectual property are covered by a single notification, a representative list of such works or other intellectual property;
3.6.3 identification of the content that is claimed to be infringing or to be the subject of infringing activity, and where the content that you claim is infringing is located on the Platform, with enough detail that we may find it on the Platform;
3.6.4 your address, telephone number, and email address;
3.6.5 a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
3.6.6 a statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright or intellectual property owner or are authorized to act on the behalf of the owner of the copyright or intellectual property that is allegedly infringed.
3.7 Counter-Notice: If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:
3.7.1 your physical or electronic signature;
3.7.2 identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
3.7.3 a statement by you, made under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content to be removed or disabled; and
3.7.4 your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within the District of Delaware and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
3.7.5 If a counter-notice is received by the Copyright Agent, Suede will send a copy of the counter-notice to the original complaining party informing them that Suede may replace the removed content or cease disabling it within ten (10) business days. Unless the owner of the applicable copyrighted work or other intellectual property files an action seeking a court order against Suede or the user, the removed content may be replaced, or access to it restored, within ten (10) to fourteen (14) business days or more after receipt of the counter-notice, at our sole discretion.
3.8 Repeat Infringer Policy: In accordance with the DMCA and other applicable law, Suede has adopted a policy of terminating, in appropriate circumstances and at Suede’s sole discretion, the accounts of users who are deemed to be repeat infringers. Suede may also at its sole discretion limit access to the Platform and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
4. Third-Party Platforms and Websites. The Platform may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Platforms”). Additionally, you may enable or log in to the Platform via various online Third-Party Platforms, such as social media and social networking services like Instagram, Facebook or Twitter. Your access and use of the Third-Party Platforms may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Platforms on the websites or via the technology platforms of their respective providers. Some Third-Party Platforms will provide us with access to certain information that you have provided to third parties, including through such Third-Party Platforms, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating Third-Party Platforms and our use, storage and disclosure of information related to you and your use of such Third-Party Platforms within the Platform, please see our Privacy Policy. Suede has no control over and is not responsible for such Third-Party Platforms, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Platforms, or on the privacy practices of Third-Party Platforms. We encourage you to review the privacy policies of the third parties providing Third-Party Platforms prior to using such services. You, and not Suede or any Suede Affiliate, will be responsible for any and all costs and charges associated with your use of any Third-Party Platforms. Suede enables these Third-Party Platforms merely as a convenience and the integration or inclusion of such Third-Party Platforms does not imply an endorsement or recommendation. Any dealings you have with third parties while using the Platform are between you and the third party. Suede and Suede Affiliates will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Platforms.
5. Indemnification. To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Suede and Suede Affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the “Suede Parties”), from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Platform, any User Content, your connection to the Platform, your violation of these Terms, or your violation of any rights of another. Suede will provide notice to you of any such claim, suit, or proceeding. Suede reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting Suede’s defense of such matter. You may not settle or compromise any claim against the Suede Parties without Suede’s written consent.
6. Disclaimer of Warranties
YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE SUEDE PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE SUEDE PARTIES MAKE NO WARRANTY THAT (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS.
7. Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SUEDE PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING DAMAGES FOR LOSS OF GOODWILL, USE, OR DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE SUEDE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE PLATFORM; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE PLATFORM; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE PLATFORM; OR (E) ANY OTHER MATTER RELATING TO THE PLATFORM. IN NO EVENT WILL THE SUEDE PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID SUEDE IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE PLATFORM OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE PLATFORM.
IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “INDEMNIFICATION”, “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION WILL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.
8. Dispute Resolution By Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
8.1 Agreement to Arbitrate. This Dispute Resolution by Binding Arbitration section is referred to in these Terms as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and Suede, whether arising out of or relating to these Terms (including any alleged breach thereof), the Platform, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and Suede are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
8.2 Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND SUEDE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND SUEDE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
8.3 Pre-Arbitration Dispute Resolution. Suede is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at legal@suedehome.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Suede should be sent to 169 Madison Ave STE 47364, New York, NY 10016 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Suede and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Suede may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Suede or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Suede is entitled.
8.4 Arbitration Procedures. Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, https://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, https://www.adr.org/consumer. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Terms as a court would. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under these Terms and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Unless Suede and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination will be made by AAA. If your claim is for $10,000 or less, Suede agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
8.5 Costs of Arbitration. Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. To the extent any Arbitration Fees are not specifically allocated to either Suede or you under the AAA Rules, Suede and you shall split them equally; provided that if you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of such Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of any Arbitration Fees, Suede will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Suede will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys’ fees will be governed by the AAA Rules.
8.6 Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
8.7 Severability. If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of these Terms will continue to apply.
8.8 Future Changes to Arbitration Agreement. Notwithstanding any provision in these Terms to the contrary, Suede agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Platform, you may reject any such change by sending Suede written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
9. Termination. You agree that Suede, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Platform and remove and discard any content within the Platform, for any reason, including for lack of use or if Suede believes that you have violated or acted inconsistently with the letter or spirit of these Terms. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Platform, may be referred to appropriate law enforcement authorities. Suede may also in its sole discretion and at any time discontinue providing the Platform, or any part thereof, with or without notice. You agree that any termination of your access to the Platform under any provision of these Terms may be effected without prior notice, and acknowledge and agree that Suede may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Platform. Further, you agree that Suede and Suede Affiliates will not be liable to you or any third party for any termination of your access to the Platform.
10. User Disputes. You agree that you are solely responsible for your interactions with any other user in connection with the Platform, and Suede and Suede Affiliates will have no liability or responsibility with respect thereto. Suede reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Platform.
11. General. These Terms (together with the terms incorporated by reference herein) constitute the entire agreement between you and Suede governing your access and use of the Platform, and supersede any prior agreements between you and Suede with respect to the Platform. You also may be subject to additional terms and conditions that may apply when you use Third-Party Platforms, third-party content or third-party software. These Terms will be governed by the laws of the State of Delaware without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Suede submit to the personal and exclusive jurisdiction of the state and federal courts located within the State of Delaware. The failure of Suede to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign these Terms without the prior written consent of Suede, but Suede may assign or transfer these Terms, in whole or in part, without restriction. The section titles in these Terms are for convenience only and have no legal or contractual effect. As used in these Terms, the words “include” and “including,” and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words “without limitation.” Notices to you may be made via either email or regular mail. The Platform may also provide notices to you of changes to these Terms or other matters by displaying notices or links to notices generally on the Platform. Suede will not be in default hereunder by reason of any failure or delay in the performance of its obligations where such failure or delay is due to civil disturbances, riot, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or unavailability of electrical power, network access or equipment, or any other circumstances or causes beyond Suede’s reasonable control.
12. Notice for California Users. Under California Civil Code Section 1789.3, users of the Platform from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Platforms of the California Department of Consumer Affairs may be contacted (a) via email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or (c) by telephone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD). You may contact us at Suede Home, Inc., 169 Madison Ave STE 47364, New York, NY 10016, (332) 290-0481.
13. U.S. Government Restricted Rights. The Platform is made available to the U.S. government with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the U.S. government is subject to the restrictions contained in 48 CFR 52.227-19 and 48 CFR 252.227-7013 et seq. or its successor. Access or use of the Platform (including the Software) by the U.S. government constitutes acknowledgement of our proprietary rights in the Platform (including the Software).
Questions? Concerns? Suggestions?
Please contact us at legal@suedehome.com to report any violations of these Terms or to pose any questions regarding these Terms or the Platform.
Effective October 2, 2026. © 2026 Suede Home, Inc.